Automotive supplier
Findings

Tier-2 automotive supplier · plastic injection and assembly · 2 plants · 62 presses · 260 employeesThis War Map shows how we turn an operational review into an implementation plan. The dates show a possible sequence; the scope and schedule of a real engagement are agreed with you.

Findings

Where work gets held up, who has to step in, and what it costs in this example.

Release churn hits the press plan

About 19 release lines a week change inside the frozen horizon. Each one means rebuilding part of the press sequence by hand.

Premium freight with no recorded cause

€372K in 12 months. The cause is written down for 55 of 276 bookings, so customer-caused shipments are rarely recharged.

Quality answers against the clock

The D3 averages 31 hours against 24 required. Most of the delay is rebuilding traceability, before any analysis starts.

Changes and tooling cash stuck in folders

14 open engineering changes tracked in email and shared folders. €410K of customer-funded tooling waits to be invoiced.

Illustrative time allocation for 11 interview roles

Re-keying and reconciling data
27%
Replanning and chasing
22%
Improvement and engineering work
21%
Customer-format quality documents
18%
Decisions
12%

These scenario percentages total 100%. They describe the 11 interview roles only and are not extrapolated to the 260 employees.

49% of the time goes to re-keying data and replanning. Another 18% goes to quality documents rewritten in each customer's format. 33% remains for improvement work and decisions.

Key Insight: Some replanning will always exist in automotive supply. The target is the part caused by late information: changes found at the dock, causes rebuilt after the fact, reports typed twice.

SOP vs. Reality

Customer Release to Press PlanSOP: 5 steps → The Reality: 11 steps, 4 handoffs
The SOP
EDI release received
Imported into Silog
MRP run
Press plan updated
Shipment scheduled
5 steps, linear
The Reality
11
Steps
4
Handoffs
1.5 days from release to updated plan
Cycle time
~210 release lines/week
Volume

Releases arrive on 14 customer flows. 9 import automatically; 5 are typed in. Sandrine then compares every release with the previous one in Excel, because the system does not show what changed. Changes inside the frozen horizon reach Karim by phone, and he rebuilds the press sequence by hand.

The Gap
5 of 14 flows typed by hand. A mistyped quantity in October produced 4,800 extra parts of a reference about to go end of life.
No automatic comparison between releases. The delta check takes Sandrine most of Monday.
About 19 lines a week change inside the frozen horizon. The customer's change is not logged with a time stamp, so it cannot be used later to support a recharge.
Tool, insert and resin availability checked by walking the floor. MES data is not used for planning.
The planner learns about changes 1.5 days after the release, on average.
Premium FreightSOP: 3 steps → The Reality: 8 steps, 5 handoffs
The SOP
Late shipment detected
Express transport booked
Cost recorded
3 steps, linear
The Reality
8
Steps
5
Handoffs
4-6 hours, often after 6 pm
Cycle time
~6 bookings/week
Volume

Urgent shipments start at the dock, when the parts are missing. Julien collects stock, overtime options and transport quotes by phone, then gets an approval. The booking goes into an Excel log. The cause field is filled for one booking in five.

The Gap
276 bookings and €372K in 12 months, average €1,350 per booking.
Sampling shows 41% follow a customer change inside the frozen horizon. Without a recorded cause, only €18K was recharged.
Approvals happen by phone or email after 6 pm. No record links the approval to the order or the cause.
The CEO signs every booking above €1,500 without the context to challenge it.
8D Customer ComplaintSOP: 6 steps → The Reality: 11 steps, 6 handoffs
The SOP
Complaint received
Containment
Root cause
Corrective action
Verification
Closure
6 steps, linear
The Reality
11
Steps
6
Handoffs
31 hours to D3 (24 required)
Cycle time
~11 complaints/month, ~4 full 8Ds
Volume

The method is sound and the team knows it. The time goes into data: the complaint is retyped, the suspect period is rebuilt from three sources, and the report is written once in the QMS and again in the customer's template.

The Gap
17 of 46 full 8Ds missed the 24-hour D3 requirement in 12 months.
Resin lots are linked to boxes on paper labels. When the link is unclear, containment is widened to be safe, which raises sorting cost: €54K of third-party sorting in 12 months.
Every report is written twice: once in the QMS, once in each customer's portal template.
Control plans are updated by hand after the 8D. 23 of 140 are behind.
Engineering Change + ToolingSOP: 4 steps → The Reality: 10 steps, 5 handoffs
The SOP
Customer change request
Feasibility and quote
Tool modification
PPAP resubmission
4 steps, linear
The Reality
10
Steps
5
Handoffs
11 weeks average, 3 of them waiting on internal answers
Cycle time
14 open changes
Volume

Each change touches engineering, tooling, quality, logistics and finance. No single record follows it. Émilie keeps the status in her inbox. The PPAP file is rebuilt each time from folders, and tooling is invoiced only when someone remembers that the approval came in.

The Gap
No PLM. The revision in production is confirmed by opening a shared folder and asking the floor.
PPAP files take about 26 person-hours a month to assemble from scattered documents.
€410K of customer-funded tooling waits for PPAP approval or a customer order. €22K went unbilled last year when an approval email was lost.
Run-out of old-revision stock agreed by email. Scrap of obsolete parts is decided late.
Key Insight: The four sample comparisons show 120%, 166.7%, 83.3% and 150% more steps, respectively: (actual ÷ documented − 1) × 100. Some extra steps are necessary checks; others exist only because information arrives late or in the wrong format.

Work that needs attention

Supply Chain5 portal and PDF release flows typed into Silog, plus line-by-line delta checks in Excel9.5h
OperationsPress sequence rebuilt by hand after about 19 firm-zone changes a week8h
Supply ChainPremium freight: about 6 bookings/week × 1.2 h for stock checks, quotes, approval and booking7.2h
Quality8D reports retyped from QMS into customer templates; excludes traceability work6.5h
QualityTraceability rebuilt for containment from MES, resin lots and paper labels; excludes report writing4.5h
EngineeringPPAP and change files: 26 person-hours/month; 26 × 12 ÷ 52 = 6.0 h/week6h
FinanceTooling invoices and freight recharge evidence chased by email3.5h
OperationsPress plan held in one workbook that only Karim maintainsongoing
45.2 person-hours/week across 7 quantified rows; 1 unquantified risk45.2 h
Key Insight: The register converts 26 hours of monthly PPAP work to 6.0 hours/week; other rows are weekly person-hours. The two quality rows are split so they do not overlap. Some of this time stays: a good 8D still needs people. The register shows where to look, and the released share is measured after go-live.

Risk Register

Single Point of FailureCritical
Karim Benali, Production Planner
The press sequence, tool-to-press rules and colour orders live in his workbook and his head. During his holidays the Plant Director plans, and changeovers run longer.
Single Point of FailureHigh
Sandrine Lefèvre, Customer Logistics
She knows how each customer portal behaves and which customers accept partial deliveries. None of it is written down.
Customer RatingHigh
Supplier scorecard under pressure
The German OEM rates delivery and quality monthly. Two more late D3s or a missed delivery could put new-business quotes on hold.
ComplianceHigh
Control plans behind
23 of 140 control plans were not updated after process changes. The IATF 16949 surveillance audit is due in June.
MarginHigh
Premium freight not recharged
41% of bookings follow a customer change inside the frozen horizon. With no time-stamped evidence, €18K of €372K was recharged.
Working-capital timingHigh
Tooling invoiced late
€410K of customer-funded tooling waits for PPAP approval or a customer order. This is cash collected later, plus €22K lost last year when an approval was missed.
Data IntegrityMedium
Broken EDI flows
5 of 14 flows are typed by hand. One wrong quantity in October produced 4,800 parts of an end-of-life reference.
TraceabilityMedium
Lot links on paper
Resin lots are tied to boxes by paper labels. Unclear links widen containment and sorting: €54K of third-party sorting in 12 months.
Next Chapter
Implementation plan

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A real engagement is scoped in the Strategy Session and may begin with a War Map or a bounded Feasibility Sprint.

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