Keep What Works. Get Operational Control Back.
You built a company that delivers. Orders go out, customers get served, and the team finds a way.
That success can hide the strain. A spreadsheet gets repaired, a missing reply gets chased, and the right person remembers what the software did not.
The deeper risk is quieter: too much of the business still works only because a few good people keep catching what the systems drop.
We map that hidden workflow, test a safe first intervention, and build only what is needed to give you control back without replacing what already works.
You already know the symptoms
An order lands in email and becomes someone's job to retype, check, chase and remember.
One person knows why the workflow works. Their holidays make everyone nervous.
A customer asks for an update. Three people open four systems, then call the warehouse anyway.
Managers keep handling exceptions that should never have reached them.
You hired more people just to cover the work created by gaps between systems.
The ERP works. The CRM works. The warehouse system works. The work between them does not.
You bought new software. The team still works the old way.
Leadership is still the escalation path because nobody trusts the workflow to finish without an executive stepping in.
The goal is simple: the business keeps moving, the right people keep control, and leadership stops carrying the gaps between systems.
First, we map the company you actually run
We follow one critical workflow from trigger to outcome. An order arrives in an inbox. Someone retypes it into the ERP. A manager chases the missing information across inboxes and chat. Leadership gets pulled in when nobody owns the next step.
The official process rarely shows that route. The people doing the work do.
The War Map makes that hidden operating system visible: where work waits, where knowledge lives in one person's head, where the software loses the thread, and where the business consequence lands.
A diffuse problem starts with a War Map. If the workflow is already clear, we may go straight to a tightly scoped Feasibility Sprint using representative data, an exception matrix and explicit human approvals.
Before we build, we agree ownership, operating limits, human approvals and support. Then we implement the smallest safe intervention that restores flow while keeping the systems that already work.
Already know the broken workflow? Bring it. We may skip the map and test the intervention directly.
See what the hidden workflow looks like on paper
A sample War Map showing dependencies, exceptions, business consequences and priorities.
Your operation stays yours
We design the system so your operation does not depend on us to keep it running.
Before implementation, we agree who owns the data, access, exceptions, monitoring, support and future changes. If your internal team will run it, the handoff is built around their capabilities. If ongoing support is needed, the scope is agreed in writing.
You own the system and the operating choices around it. You keep the keys.
Few engagements. Direct accountability.
We take on only a few engagements at a time. The people who diagnose the problem remain accountable for the work.
If your case falls outside our capacity or expertise, we will say so directly. Taking on work we cannot serve properly helps no one.
When this approach works
A strong case starts with one critical workflow, a visible business consequence, an executive ready to act, and access to the people who know how the work really moves.
Worth a conversation if...
- ✓You own or lead an industrial, manufacturing or B2B distribution company and have the authority to act.
- ✓A critical workflow crosses your ERP, CRM, WMS, email or specialist software.
- ✓People keep translating, copying, chasing or remembering information that your systems do not pass along.
- ✓You can see the cost in delays, errors, rework, lost margin, weak traceability or dependence on key people.
- ✓You can give us access to the operators, data and decision-makers involved.
- ✓You want to preserve what works and fix the layer in between.
Do not apply if...
- ✗You want a generic AI brainstorm or a demo without a real workflow.
- ✗You want to replace every core system before understanding the problem.
- ✗No operating executive will sponsor the work.
- ✗The people doing the work cannot be involved.
- ✗You expect unpaid diagnosis, speculative proposals or an RFP response.
- ✗You are looking for recommendations only, not a system your team can own and operate.
Frequently asked questions
What is a War Map?
A War Map shows the real workflow, its dependencies and exceptions, the business consequences, and a safe first intervention.
How is an engagement scoped?
During the Strategy Session, we choose the right starting point. Diffuse problems begin with a War Map; defined workflows may go directly to a Feasibility Sprint. Scope, timing, price and risk controls are agreed before work begins.
Do we have to replace our existing systems?
No. The point is to preserve what works, identify where work gets trapped between people and software, and build the smallest safe connecting layer that restores flow and control.
Do you replace people with AI?
We use automation and supervised agents for defined repetitive tasks such as reconciliation, status updates, report assembly and routing. People remain responsible for decisions that require judgment, accountability or care.
What do you actually build?
We build the smallest safe layer that keeps orders, decisions and data moving across your existing systems. Sometimes it uses AI. Sometimes deterministic software is safer. The design includes permissions, exceptions, human approval and explicit ownership.
Who is behind Solve IT Consulting?
Solve IT Consulting was founded by Matías Bonvin, an engineer and operational systems consultant based in France who works in English, French, and Spanish. He also writes a daily email for CEOs at mrisolveit.com.
Bring us the workflow you no longer want to carry
One real workflow is enough. Show us where it starts, where it stalls, who rescues it and why it keeps coming back to leadership.
Request a Strategy Session